Frequently Asked Questions
Got questions?
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Clear answers to help you shop with confidence — from product details to delivery and returns.
Frequently asked questions
🎨 What is a Colormates Paint Me Kit?
ColorMates is a creative, screen-free activity model designed for kids to paint their own.
Each piece comes with raised borders, making it easy and fun for children to colour neatly and confidently.
📦 What’s included in the Paint Me Kit?
Each kit includes:
- Colormates/MagicMates™ (our designs)
- Acrylic marker pens
- Magnet pieces
It’s a complete, ready-to-use kit - no additional materials required.
🖌️ How do kids use the kit?
Simply pick a design, start colouring using the acrylic pens, let it dry for a few seconds, and attach the magnet. Kids can proudly display their artwork on any metal surface.
🛒 How can I place an order?
You can place your order through our Website, Instagram or WhatsApp. If needed simply message us and we’ll guide you through the process.
🔢 What is the minimum order quantity?
You can order even a single piece - there’s no minimum quantity requirement.
🚚 What are the delivery charges?
Delivery charges depend on the product selected and the total order weight. Final shipping cost is shared at the time of order confirmation.
⚡ Is urgent delivery available?
Yes, urgent delivery is available within Pune. You will need to arrange a delivery partner (like Dunzo/Porter), and we will coordinate from our side.
✨ Do you offer custom product services?
Yes, we do offer custom designs. To proceed, an advance payment is required to create your draft concept and design.
🔁 Are returns or exchanges available?
We currently do not offer returns or exchanges.
However, in case of a damaged or incorrect product, we’re happy to help.
Please share a 360° unboxing video within 48 hours of delivery, and our team will assist you with a suitable resolution.
🎁 How many designs are included in one kit?
The number of designs varies depending on the kit selected. Each product listing clearly mentions the quantity.
🐾 What is a set of 6 Animal Colormates?
It’s a themed pack that includes 6 different animal designs Colormates, 6 magner Pieces, 10 Acrylic Marker Pens.
🎨 Are different themes available in Colormates set?
Yes, we offer a variety of classic themes such as animals, flowers, transport, ocean, butterflies, fruits, and more designs coming soon - so kids always have something new to explore.
📦 Can this be used for return gifts or bulk orders?
Yes, our Single Colormates kits , double Colormates kits are highly popular as return gifts.
Bulk orders are available with special pricing.